PRIVACY POLICY

YOUR PRIVACY IS OUR TOP PRIORITY

Nanu Hotels & Resorts respects your right to privacy. We assure you that your personal information shall be kept confidential and shall not be permitted to be used/disclosed, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law. Our belief is to constantly listen, adapt to the guest needs and deliver the finest service. Our dynamic, focused team is our asset, which sets us apart from the rest.”

 

FOR OUR WEBSITE USER

Nanu Hotels & Resorts is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry standard security measures for transactions made over the Internet.

New technologies are emerging on the Internet that helps us deliver customized visitor experiences. At SHRL, we primarily use “cookies” to help us determine which service and support information is appropriate for your computer and to facilitate your use of our instant transactions area. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites.  As you know a cookie is a small file that is stored on your computer when you visit a website. If you visit the website again, the cookie shows that it is a repeat visit. The cookie does not contain any personal information, and it cannot be used to identify you on third-party websites, including the websites of the analysis provider.  Furthermore, cookies can be used to store your preferred settings, e.g. language and country settings, so that these are available immediately on your next visit.  We do not use IP addresses or cookies to personally identify you. We use the web analytics system in order to increase the efficiency of our site.  Nanu Hotels & Resorts uses industry standard tools and practices like Google Analytics, Adwords, Affiliate Networks and Social Media Platforms to interact with the customer and measure their behavior on our digital platforms.

Users can also voluntarily subscribe to newsletters, offers and any official information via website, email, social media and other channel partners.

Nanu Hotels & Resorts assumes full responsibility of its customer information in digital and non-digital formats

Nanu Hotels & Resorts does not disclose/leak or share its customer information to un-authorized agencies.

We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you.

LOG INFORMATION
When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP address, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information to make our Web site function correctly and to see how we can tune it to serve you better. We may also use this information for statistical analysis like time spent, geographic location and systems and programs used to access the Website and may publish such analyses from time to time.

INFORMATION WE COLLECT AND HOW WE USE IT
We collect personal information only when necessary and we’ll always ask you to voluntarily supply us with the information we need. For example, if you’re making a booking, we’ll collect your title, name, address, email address and telephone number. We use your personal information to: Provide you with the services you request from Nanu Hotels & Resorts for room reservations Send you promotional material from Nanu Hotels & Resorts by email.

HOW YOUR INFORMATION IS SHARED WITH SELECT THIRD PARTIES
We use the services of third party service providers to provide certain products and services like credit card billing, reservations services, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by Nanu Hotels & Resorts. We expressly prohibit the disclosure, sale or transfer of any information to any unauthorized party outside of Nanu Hotels & Resorts by such service providers.

ON PROTECTING YOUR PERSONAL INFORMATION
We do whatever’s necessary to: Protect the personal information collected from you against unauthorized access, disclosure, alteration or destruction. Keep your personal information up-to-date, consistent with applicable law. Protect the personal information you provide when you transact online. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about you.

DATA SECURITY
Any personal data you provide to us is securely stored in our internal Information Technology (IT) systems to which only authorized Nanu Hotels & Resorts employees are permitted access. This access is provided to employees only on a “need-to-know” basis to the extent necessary to
execute their official responsibilities. All our employees are required to sign a confidentiality agreement in which they agree to treat company & customer data as strictly confidential. The server holding your personal data is protected against both unauthorized physical and electronic access. These measures include an electronic firewall and various other protection measures that involve virus scanning, installation of security patches, vulnerability testing, backup and recovery planning, employee training, security audits and other steps designed to constantly improve the data protection posture.

DO’S & DON’TS TO ENSURE YOUR SECURITY
For your own privacy we advise you not to include sensitive personal information in any emails you send us. Please don’t send us credit card numbers via email either. We do not knowingly collect personal information from people under the age of 18. As a parent or legal guardian, please don’t allow your children to submit personal information without your permission.

 

OTHER POLICIES
All special requests are subject to availability at the time of check-in.

As per the directive given by the government of Goa Department of Tourism, all Indian Nationals are required to produce proper proof of identification upon check – in. Valid identification documents include: Passport, voters ID card, current driver’s license or credit card, the document must include a photograph.

The Credit Card Holder must be one of the travelers.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

To make modifications or cancellations please contact us directly at the listed email addresses

Amendments: We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will modify this page. You are bound by any changes to the Privacy Policy when you use the Websites.

Contact: We are committed to protecting and safeguarding your privacy. Please contact us at nrpl@nanuhotels.com if you have any questions 
Thank you for visiting Nanu Hotels & Resorts